Human Resources

Communicating the Feedback Team Members Crave

  • 08/25/2022
  • 11:30 AM - 1:00 PM
  • Merket


  • Current Members of SHRM Chapter #186


LeAnne Lagasse & Joy O'Steen


Communicating the Feedback

Team Members Crave

LeAnne Lagasse

LeAnne Lagasse is an HR and People Ops consultant specializing in helping leaders and organizations assess and improve employee engagement and develop their people-managers. LeAnne is a SHRM-SCP, a Gallup-Certified CliftonStrengths© Coach, and serves as Adjunct Faculty at Missouri State University, where she teaches professional communication courses to MBA students. Before launching her career as a consultant in 2017, LeAnne was a faculty member and the Director of Public Speaking in the College of Media and Communication at Texas Tech University, where she served for 14 years. LeAnne holds both a Bachelor's and Master's degree in Communication from TTU and absolutely loves living and owning a business in the Lubbock community. Alongside her husband, Ben, she is a proud mom to three children and two pet prairie dogs.

Joy O'Steen

Joy currently serves as the Director of Community Relations at Kingdom Preparatory Academy. She is a SHRM-SCP, a Gallup-Certified Strengths Coach and holds a Masters Degree in Communication Studies. She has 18 years of teaching experience at Texas Tech University where she served as a Professor of Practice for the College of Media and Communication and the Rawls College of Business, and as Director of the Business and Professional Communication course. She also co-owned a workplace culture consulting firm with LeAnne for 5 years, and has continued to consult with clients, and deliver presentations at HR conferences, as time allows. Joy and her husband, Salem, are the proud parents of two children, Mabry and Declan, and two fuzzy doodles, Auggie and Arlo.

Program Info:

According to the Gallup Organization, only 26% of employees strongly agree that the feedback they receive helps them do better work. Unfortunately, this means most leaders and organizations are struggling to leverage their communication and feedback to drive engagement and performance. But the good news is that when employees receive the right kind of feedback from their managers, they are 3.6 times more likely to strongly agree that they are motivated to do outstanding work. In this session, we'll equip you with practical and research-based strategies you can use to send the messages that matter most to your team members.
In this session, you'll learn:
  • Communication rhythms that build high-performance teams and foster team cohesion.
  • How to deliver meaningful praise and recognition that boosts connection and engagement.
  • How to coach employees through discouragement, set-back, underperformance, and failure.

Sponsored by

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SHRM Recertification Credit: pending


The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

 HRCI Recertification Credit: pending

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Lubbock SHRM Chapter #186
PO Box 64183
Lubbock, Texas  79464

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