Conversational Intelligence

Kathy Crockett

Dr. Kathy Crockett develops customized training and seminars for students, non-profit organizations, churches, and corporate groups globally. She also facilitates strategic leadership groups for executives. She specializes in leadership, team building, business strategy, conflict, organizational change, communication, career assessments, and wellness. She also works with leaders as an executive and professional development coach.

Conversational Intelligence

Do you ever find yourself in conversations that go in circles? You feel like a decision wasn’t made and you just wasted your time trying to solve an issue that apparently had no solution. It can wear you down. In this session, you will learn that every conversation has a chemical component – that biology and neurochemistry do show up in your conversations. You will learn how to trust behaviors that will lead to better conversations. Far too often we stop listening because we are preparing our next response. So, how can you stay curious versus being in fear or judgment of sounding ignorant? Learn how to navigate the Ladder of Conclusions that generally lead to conflict.

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SHRM Recertification Credit: 1 

The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

 HRCI Recertification Credit: 1